Frequently Asked Questions
General Questions
Q: Are Nooni products vegan and cruelty-free?
A: Yes, all of our products, including the entire Appleseed Lip Oil collection and Snow Aqua Cleansing Oils, are vegan and cruelty-free. We never test on animals. Our brand's philosophy is "less is more," and we focus on effective, simple products with high-quality ingredients.
Q: I have sensitive skin. Can I use your products?
A: Many of our products are suitable for sensitive skin. For instance, our Snow Aqua Ginseng Deep Cleansing Oil is formulated with a low-irritation, oil-based formula that has been clinically tested for primary skin irritation, even on sensitive skin types. For our lip oils, we specifically excluded common irritating plumping ingredients that can cause irritation. However, we always recommend performing a patch test on a small area of skin first to ensure comfort and safety. Stop using the product immediately if irritation occurs, and consult a doctor if it persists.
Shipping & Orders
Q: What are your shipping options?
A: We offer standard and expedited shipping options within the US. Shipping times and costs are calculated at checkout based on your location. Please note that processing time is typically 1-2 business days before an order is shipped.
Q: What is your return policy?
A: We want you to love your Nooni products! If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please visit our Refund Policy page for more details on how to initiate a return.
Lip Oil Collection
Q: How effective is the Apple Seed Lip Oil? Are there clinical results?
A: Yes! Our Appleberry Lip Oil has been clinically tested and showed immediate improvements. Clinical results for Appleberry Lip Oil show an immediate 97% improvement in lip texture by reducing dead skin cells, an immediate 66% improvement in hydration, and a 19% temporary improvement in lip plumpness. It also provides long-lasting hydration for up to 24 hours.
Q: Do the lip oils have a tingling or stinging sensation like other plumping glosses?
A: No, they don't. We specifically formulated our lip oils without common irritating plumping ingredients. The temporary plumping effect comes from nourishing and hydrating ingredients like Peptide and Jojoba Seed Oil (found in Applepeony), which help make lips appear smoother and fuller without discomfort.
Q: Is the packaging for the lip oil gift sets eco-friendly?
A: Yes, the secondary packaging for our limited edition lip oil trios, such as the Holiday and Mother's Day sets, is made from FSC-certified paper, which supports responsible forest management.
Q: What's the difference between the lip oil flavors like Appleberry and Applepeony?
A: While all the lip oils share a moisturizing Apple Seed Oil base, each has a unique purpose and key ingredients:
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Appleberry: A non-sticky, tinted lip oil with Raspberry Seed Oil/Fruit Extract for antioxidant care and a revitalizing tint. It helps solve concerns like dryness and fine lines and wrinkles.
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Applecoco: A silky, non-sticky lip oil that adds an extra boost of glowing moisture with Coconut Oil. It helps gently smooth dry, cracked lips. It solves concerns like dryness and fine lines and wrinkles.
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Applepeony: This tinted lip oil contains Peony Extract and Peptides to help lips appear firmer, younger-looking, and more plump. It solves concerns like dryness, fine lines, wrinkles, and dullness.
- Applecranberry: This tinted lip oil contains Cranberry Fruit Extract to keep lips feeling refreshed and smooth. It solves concerns like dryness, fine lines, wrinkles, and dullness.
Cleansing Oil Collection
Q: How well does the Snow Aqua Ginseng Deep Cleansing Oil remove stubborn makeup?
A: It is exceptionally effective. Clinical tests conducted on 21 adult females aged 19-59 show that a single application can help improve the cleansing effect of various products. It helps remove:
- 91.7% of waterproof mascara and 91% of waterproof foundation.
- 92.8% of sunscreen.
- 99.4% of fine dust mimics from pores.
A single application also helped reduce blackheads by 26.2%.
Q: Do I need to use a second foam cleanser after the cleansing oil (double cleansing)?
A: Our Snow Aqua Ginseng Deep Cleansing Oil is designed as an all-in-one cleanser. Its unique formula, rich in plant-based oils, is designed to melt away impurities and makeup residue from pores with minimal skin irritation. Upon contact with water, it transforms into a creamy, milky texture that rinses away cleanly without leaving a greasy residue. However, using a gentle foam cleanser afterward can be a good way to get a more thorough cleanse.
Q: What does the Snow Aqua Ginseng Deep Cleansing Oil feel and smell like?
A: The cleansing oil has a rich, oil-based texture with a natural, light pink-red color from plant extracts.The fragrance is plant-based, with a subtle ginseng scent mixed with a soft, gentle earthy aroma.
Q: What are the key ingredients in the Snow Aqua Ginseng Deep Cleansing Oil?
A: The formula is rich in natural, plant-based ingredients. Key ingredients include:
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50% Corn Oil: Provides excellent moisturizing power and has a light texture that effectively removes waste and soothes the skin.
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Ginseng Seed Oil: A concentration of 0.12% is included for revitalizing care.
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12 Plant-based oils: The formula includes a blend of Olive Oil, Argan Kernel Oil, Jojoba Seed Oil, and others.
- Bisabolol and Tocopherol: These ingredients help soothe the skin and maintain its oil and water balance.
Q: How do I use the Snow Aqua Ginseng Deep Cleansing Oil correctly?
A: It's a simple 3-step process for a perfect cleanse:
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Massage: Dispense a moderate amount into dry hands and massage it over your dry face and eyes to dissolve makeup and impurities. Concentrate on areas with pores, like your nose and chin.
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Emulsify: Wet your hands and continue massaging; the oil will emulsify into a light, milky texture.
- Rinse: Follow with a foam cleanser and rinse your face completely with lukewarm water.